Help and Support

All your support is online, 24/7

Use Olive our Virtual Assistant for common questions, and download our top rated Mobile App to manage your account. 

Chat with Olive 
Olive, our Virtual Assistant, can help you 24/7.
My Account 
Manage your account anytime, on any device.
Find the correct answers to all your questions.
Woolworths Mobile App 
Manage your account 24/7 from your mobile.
Get help with common issues

Outages & System Status 
Check real time status, updates & planned outages.

Self Service Features

Now you can do it yourself. Discover some of the most popular Self Service features you might need.

You can also click on “More Self Service Features” below to see a full list of all the available features and where to find them in My Account or our Mobile App.

View and update your personal details

View your plan information, inclusions and exclusions

View, add and update your saved card or Auto Payment

View all things related to your Pre-paid recharge

View all things related to your monthly invoices

View and download usage history

Popular Categories

Find all the information you will need to get started, troubleshoot your handset and step through the billing and recharge process.  

Mobile Number Pre-Porting Identification Verification

In order to port (bring your existing number over) to Woolworths Mobile you will be required to validate a 6 digit code.
This is to protect your mobile number and verify your identity. For more information, Click here